Shipping Policy

1. Shipping Coverage

We ship to most serviceable pincodes across India through trusted courier and logistics partners. We also ship internationally to selected countries.

If your pincode is not serviceable, you will be informed at checkout or contacted by our team after you place your order.

2. Order Processing Time

• Orders are usually processed and dispatched within 1–3 business days of order confirmation.
• Business days exclude Sundays and public holidays.
• Personalised gift hampers, custom orders and some handmade products may need additional processing time, which will be mentioned on the product page or communicated to you.
• During festive seasons, sales or high-demand periods, processing may take slightly longer.

3. Estimated Delivery Time

Delivery timelines are estimates and may vary depending on the destination, courier operations, weather and other circumstances.

4. Shipping Charges

Shipping charges, if applicable, are calculated based on the delivery location, order value and package weight, and are displayed at checkout before you confirm your order.

Any free-shipping offers will be clearly shown on the website or at checkout.

5. Order Tracking

Once your order is dispatched, you will receive the tracking details by email, SMS or WhatsApp. You can use these details to track your shipment on the courier partner's website.

If you have not received tracking details within 4 business days of placing your order, please contact us.

6. Multiple Shipments

If your order includes products from different collections (Handicraft, Origin Store and Fashion), they may be shipped separately and arrive on different days. You will receive tracking details for each shipment.

7. Delivery Address & Failed Deliveries

• Please make sure your shipping address, pincode and phone number are correct and complete.
• Address changes can be requested only before the order is dispatched.
• Our courier partners usually make multiple delivery attempts. If the delivery fails because of an incorrect address, unavailability or refusal, the order may be returned to us.
• Re-shipping a returned order may involve additional shipping charges.

8. Damaged or Tampered Packages

If the package appears damaged, open or tampered with at the time of delivery, please refuse to accept it or note the condition with the delivery person, and contact us immediately.

If you discover damage after opening, please report it within 48 hours of delivery with photos and an unboxing video. See our Return & Refund Policy for details.

9. International Shipping

• Customs duties, import taxes and clearance charges levied by the destination country are the responsibility of the customer and are not included in the product price or shipping charges.
• Delays caused by customs clearance are beyond our control.
• Some products, particularly food items, may not be shippable to certain countries due to import regulations. We will contact you if any item in your order cannot be shipped.
• Orders refused or not collected at the destination may not be eligible for a refund.

10. Delays Beyond Our Control

MAALGOODY is not responsible for delivery delays caused by events beyond our reasonable control, including natural disasters, extreme weather, strikes, public holidays, government restrictions, courier disruptions or other unforeseen circumstances. We will keep you informed and help resolve any issues as quickly as possible.

11. Marketplace Orders

Orders placed on Amazon, Flipkart or Meesho are shipped and delivered according to the shipping policy of that marketplace.

12. Contact Information