MAALGOODY

Return & Refund Policy

We want you to love every MAALGOODY product. If something isn't right with your order, this policy explains when you can request a return, replacement or refund, and how the process works.

Last updated: October 2026

1. Overview

This policy applies to orders placed directly on www.maalgoody.com. Because we offer handmade handicrafts, food products and fashion, the return conditions differ for each category — please read the section relevant to your purchase.

Orders placed on Amazon, Flipkart or Meesho are governed by the return and refund policy of that marketplace. Please contact the marketplace directly for such orders.

2. When You Can Request a Return or Replacement

You can request a replacement or refund if you receive:

A damaged or broken product.
A defective product.
A wrong product (different from what you ordered).
An order with missing items.
A food product that is leaking, tampered with or past its best-before date at the time of delivery.

Such issues must be reported within 48 hours of delivery, along with clear photos and an unboxing video recorded from the opening of the sealed package.

3. Category-Specific Conditions

Handicraft

Returns are accepted only for products damaged in transit, defective or incorrect.
Handmade products naturally have slight variations in colour, size, texture or finish. These are a mark of authentic craftsmanship and are not considered defects.

Origin Store (Food & Natural Products)

For hygiene and safety reasons, food products cannot be returned once delivered, unless they are damaged, leaking, tampered with, expired on arrival or incorrect.
Opened or partially used food products are not eligible for return.
Personalised or custom gift hampers cannot be returned unless damaged or incorrect.

Fashion

Size exchanges can be requested within 7 days of delivery, subject to stock availability.
Products must be unused, unwashed and unaltered, with all original tags and packaging intact.
Products damaged, defective or incorrect on arrival must be reported within 48 hours of delivery.

4. Non-Returnable Items

The following items are not eligible for return, exchange or refund:

Opened, used or partially consumed food products.
Personalised, customised or made-to-order products.
Products bought during clearance or marked as "final sale".
Gift cards.
Products without original packaging, labels or tags.
Products damaged due to misuse, improper handling or not following care/storage instructions.
Issues reported after the time limits mentioned in this policy.

5. How to Request a Return or Replacement

Contact our customer care team by email or WhatsApp with the following details:

Your order number.
Name and registered phone number.
A description of the issue.
Clear photos of the product, packaging and shipping label.
An unboxing video (for damaged, missing or wrong items).

Email: info@maalgoody.com · Phone/WhatsApp: +91 94314 98067

6. Review & Approval

Our team will review your request and respond within 2–3 business days. If approved, we will arrange a reverse pickup where available, or share instructions for sending the product back.

Once the returned product is received and inspected, we will process a replacement or refund as applicable. MAALGOODY reserves the right to decline requests that do not meet the conditions of this policy.

7. Return Shipping Costs

If the product is damaged, defective, incorrect or missing items, return shipping is free.
For fashion size exchanges, shipping charges for the return and re-dispatch may be borne by the customer.
Where reverse pickup is not available at your pincode, we may ask you to self-ship the product and will share the return address.

8. Refunds

Approved refunds are processed within 5–7 business days of receiving and inspecting the returned product, or of approving a claim where no return is required.
Refunds are made to the original payment method. Your bank or payment provider may take additional time to credit the amount.
Where a refund to the original payment method is not possible, we may refund via bank transfer or UPI to details you provide.
Shipping charges paid on the original order are refunded only if the full order is returned due to our error.

9. Order Cancellations

You may cancel an order before it is dispatched by contacting us as soon as possible. A full refund will be issued for orders cancelled before dispatch.

Orders that have already been shipped cannot be cancelled. Personalised or custom orders cannot be cancelled once preparation has begun.

If we cancel your order due to unavailability, pricing errors or any other reason, you will receive a full refund for the amount paid.

10. International Orders

For orders shipped outside India, returns and replacements are accepted only for damaged, defective or incorrect products, reported within 48 hours of delivery with photos and an unboxing video.

Customs duties, import taxes and international shipping charges are non-refundable.

11. Changes to This Policy

MAALGOODY may update this Return & Refund Policy from time to time. The version available on this page at the time of your order will apply to that order.